Singapore bank POSB has launched online chat functionality that understands and reacts to its customers' spoken language. It is the latest bank to harness artificial intelligence (AI) to automate customer interactions with the POSB digibank Virtual Assistant, which is available via Facebook Messenger. Download our most popular articles for IT leaders to learn about skills of great CIOs, tech and digital strategy at the board-level, salary survey results, finding funding for digital initiatives and digital opportunities for CIOs. This email address is already registered. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent.